What we need from you
When you contact Fabric Gallery and Interiors we will need to collect and store information in order that we can fulfill your request or requirements. This could include:
- Contact details – name, address, email address, IP address and phone number.
- Billing/Payment details – bank account number, sort code, credit card details.
- Delivery details – name, address, email address and phone number.
- Access details – for measurement, fitting or delivery
- Design details – your preferences, style choices, likes/dislikes, design goals, budget limits, timescales etc.
- Your signature
If you do not provide us with all of the personal information that we need this may affect our ability to offer our services.
Other information that we may record potentially containing your personal details
- Measurements and drawings made by us and any plans you give us
- Project management information to record progress of work
- Photographs by us or you showing before/during/after images
- Information gathered from the public domain (e.g. information from local authority planning applications, company details from Companies House)
- Records confirming delivery of goods
- Anything needed for problem resolution
- Records of meetings, phone calls (and other communications) and appointments
When you use our website information will be logged by your and our Internet Service Providers as well as our web hosting company. This information may include how you arrived at our website, how you navigated within the site and how you left it. This may be associated with the IP address of your computer, or other internet device. This is standard practice when you visit any website online. We do not access or use this information in the normal course of business.
Information about how you used our website is also logged by Google Analytics. This data is stored by Google and we only use this data in an anonymised form to continuously improve the user experience and effectiveness of this website.
If you responded to online advertising or publicity before reaching this website (e.g on Google Adwords or Facebook) your activities on those platforms may be logged. The extent to which your online activity is recorded depends upon many factors including privacy settings on your browser and computer as well as how you have configured your online relationship with social media platforms.
Why we need your personal information – contractual purposes
We need to collect your personal information so that we can manage our business relationship with you. We will use this information to:
- Conduct activities prior to a contract such as preparing and providing you with a quote for work. This can include site visits and measurements.
- Provide you with a quote for our services/products.
- Manage our ongoing contractual relationship. This includes organising and completing the contracted work, managing after sales service, problem resolution, warranties, insurance and product recalls. It also includes satisfaction surveys and similar.
Why we need your personal information – legitimate purposes
We also process your personal information in pursuit of our legitimate interests to:
- Enable us to provide you with future services (for example, you now want to purchase curtains that match those you bought last year).
- Keep you informed of service issues (e.g. courier delivery problems, showroom closure, holiday opening hours etc).
- Solicit customer feedback on the quality of our work.
- Respond to your questions, comments, support needs, complaints or concerns.
- Manage any offers/incentives/prizes that you may have received (e.g. discount against a future order, credit notes etc.)
- Managing warranties additional to your statutory rights.
- Improve the user experience and effectiveness of this website.
Why we need your personal information – legal obligations
We record and store data in accordance with legislation in England. For example:
- Company law and HMRC regulations specify record keeping for limited companies
- VAT rules specify, among others things, record keeping for exports
- Ensuring your statutory rights under Sales of Goods Act 1979
- Keeping records to satisfy our insurers
How we store your information
We store information electronically (locally and remotely) and on paper. We use cloud-based tools by Google, Microsoft 365, Syncplicity, Dropbox, Dext, Xero and Mailchimp to run certain business processes and so are dependent on third party privacy/security policies.
Protecting you and us
We may check any information you provide for accuracy and to verify your identity and address and to combat fraud.
Retention of your information
Sharing of your information
We share information with our professional advisers (e.g. book keeper, accountant, legal counsel) and credit card merchant service providers as needed for the smooth running of our business.
We do not sell or pass on your details to unconnected third parties in the normal course of business. However we may share information
- with third parties if we believe in good faith that this will prevent fraud, injury or other problems,
- with credit card companies/banks particularly for the resolution of chargebacks and similar claims,
- in order to recover a debt or to seek legal redress,
- if there is a lawful obligation for us to do so.
In the event of the structure/status of our company changing due to acquisition, merger, liquidation or similar, information may be shared with/transferred to other parties involved in the transaction.
- We may use anonymised information in the preparation of “case studies” for publicity and marketing purposes.
- We may share information already in the public domain (e.g. reviews which may contain your personal information).
- We work with a number of trusted business partners and if you ask us to we can pass on your contact details.